How can we help?
In this page, you'll find our policies, FAQs and some quick links to get help.
We recommend using our chat feature on the bottom right corner of the screen to contact us.
If you have any questions, you can also contact us at ask@wetcatstore.com
We offer free returns and exchanges within 30 days of delivery. To be eligible for a return, items must be unused, unwashed, undamaged, and include proof of purchase. Return shipping is free. If you paid for shipping at checkout, original shipping charges are non-refundable. See our refund policy in detail.
Click here initiate your return.
You can always contact us for any return question at ask@wetcatstore.com
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Upon receiving the return, Wetcat reserves the right to deny a return if the item does not meet Wetcat's return policy requirements. Returns that arrive and are not in original condition may be refused.
Please contact us to file a claim at ask@wetcatstore.com
Wetcat is not liable for any lost or stolen packages.
Once the returned item is received, it may take 1-3 days for the item to be processed and reviewed. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund. Refund requests expire 30 days after the delivery date.Â
Popular FAQs
PRODUCT INFO
Yes. Turkish towels can be highly absorbent, and absorbency often improves after a few washes as the fibers break in.
Yes. Absorbency typically improves with a few washes and regular use.
Yes. Wetcat towels are intentionally thin because they use a flat weave (not thick terry loops). This helps them dry faster, pack smaller, and resist sand. Wetcat towels are made from 100% premium long-fiber Turkish cotton for absorbency and durability.
We use premium long-fiber Turkish cotton sourced from the Aegean region of Turkey (near Izmir). We work with the same trusted cotton supplier to keep quality consistent.
No. Wetcat towels are 100% Turkish cotton, with no polyester blending.
Wetcat towels are certified to OEKO-TEX® STANDARD 100, which means the textile has been tested for harmful substances. Our certificate number is 23.HTR.34986, and it can be verified using OEKO-TEX Label Check.
ORDERS & SHIPPING
We usually ship orders by the next business day. If it has been more than 2 business days and you still do not see tracking, please reach out and we will look into it.
Most orders are processed in 1 business day before they ship. During peak seasons like Black Friday, processing can take up to 5 business days.
Once shipped, standard delivery typically takes 3 to 6 business days.
After your order ships, standard delivery is usually 3 to 6 business days. Orders often arrive faster if you are closer to South Carolina.
Processing time is separate from shipping time.
- U.S. orders ship from Charleston, South Carolina.
- Australia orders ship from our warehouse in Turkey.
You can make changes in our order portal within 2 hours of placing your order:
https://accounts.wetcatstore.com
After 2 hours, message us and we will do our best to help, but changes are not guaranteed if the order is already processing.
RETURNS
You can return or exchange eligible items within 30 days of delivery.
To qualify, items must be unused, unwashed, and undamaged, and we will need proof of purchase (order number or the email used to place the order).
Personalized items are final sale and cannot be returned or exchanged.
- Return shipping is free for eligible returns.
- Original shipping charges are not refundable.
To return or exchange an item, it needs to be unused, unwashed, and undamaged, and we will need proof of purchase.
If the return does not meet these requirements, it may be declined.
Return and refund requests must be submitted within 30 days of delivery. After 30 days, the order is no longer eligible for return or refund under our policy
After your return is delivered to us, we typically:
- Process it within 2 to 3 business days, then
- Within 1 to 2 business days, we issue the refund or ship your exchange.
Once your return is received and inspected, refunds are processed in 1 to 3 business days and sent back to your original payment method.
Depending on your bank, it can take up to 10 additional business days for the refund to show on your statement.