How can we help?
In this page, you'll find our policies, FAQs and some quick links to get help.
We recommend using our chat feature on the bottom right corner of the screen to contact us.
If you have any questions, you can also contact us at ask@wetcatstore.com
We offer free returns and exchanges within 30 days of delivery. To be eligible for a return, items must be unused, unwashed, undamaged, and include proof of purchase. Return shipping is free. If you paid for shipping at checkout, original shipping charges are non-refundable. See our refund policy in detail.
You can always contact us for any return question at ask@wetcatstore.com
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Upon receiving the return, Wetcat reserves the right to deny a return if the item does not meet Wetcat's return policy requirements. Returns that arrive and are not in original condition may be refused.
Please contact us to file a claim at ask@wetcatstore.com
Wetcat is not liable for any lost or stolen packages.
Once the returned item is received, it may take 1-3 days for the item to be processed and reviewed. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund. Refund requests expire 30 days after the delivery date.
Popular FAQs
Quality & Safety
Microfiber towels are synthetic, made from petroleum-based materials like polyester and polyamide (nylon)—a.k.a PLASTIC. Turkish towels offer everything a microfiber towel offers—sand-free, compact, lightweight, easy to pack and carry—without the plastic.
Microfiber towels shed microplastics when washed, contributing to ocean pollution. They don't biodegrade and can persist in landfills for hundreds of years. Microfiber feels artificially soft at first but can become less effective over time as fibers break down and detergents build up. Synthetic fibers can also trap bacteria and odors, creating hygiene concerns over time.
Our Turkish cotton towels are 100% natural, biodegradable, and become softer and more absorbent with each wash. They're versatile enough to use as beach blankets, wraps, throws or scarves—bringing joy and comfort to every adventure while being kinder to our planet.
Yes! We use 100% Turkish cotton, which is non-GMO. Turkey is one of only three countries that completely ban GMO cotton, making it the largest producer of 100% non-GMO cotton. This means our cotton is grown without heavy reliance on glyphosate and other harmful chemicals, making it better for your skin and the planet. This is also confirmed by Hohenstein when they tested our towel for OEKO-TEX Standard 100.
Every Wetcat Turkish towel carries the prestigious OEKO-TEX® Standard 100 certification, meaning our products are rigorously tested and verified free from over 300 harmful substances including:
- Formaldehyde
- Pesticides
- Heavy metals like lead and cadmium
- Carcinogenic dyes
- Phthalates
- Allergenic compounds
This extensive testing ensures that what touches your skin is pure Turkish cotton—nothing more, nothing less—honoring both our commitment to authentic craftsmanship and your family's wellbeing.
Our certification number is 23.HTR.34986. You can see the validity of our certification on OEKO-TEX website by clicking here.
Wetcat Towels
All our towels are authentically made in Turkey. We have an in-house team in Turkey where we oversee every aspect of production, inspect each towel in detail for any imperfection and honoring centuries-old Turkish weaving traditions.
- Machine wash on warm (up to 100°F or 40°C). Choose low or medium spin. Then tumble dry on low or medium heat or line dry.
- Use fabric softener as desired, but don’t bleach. Keep in mind that fabric softeners or drying sheets make all towels less absorbent.
- Our towels are pre-washed and pre-shrunk. They shouldn’t shrink when you follow our care instructions. If you happen to blast your towels on hot, just iron to return them to their full size.
- Your towel will become softer and more absorbent with each wash.
Important note before first use: We recommend washing your towel before using it for the first time to activate the natural cotton fibers and enhance absorbency. Please note that once washed, towels cannot be returned, so only wash if you plan to keep your Wetcat towel.
Turkish towels have been around since the 16th century, originally used in historic Turkish baths. Unlike terry cloth towels with loops, our towels are flat-woven from 100% premium Turkish cotton. This makes them thinner, more breathable, quick-drying, sand-resistant, and lightweight—all while being 50% larger than regular towels. They're perfect companions for travel, beach days, and everyday use.
Yes! Our Wetcat towels are made from 100% premium Turkish cotton with compact combed yarn from the Aegean region of Turkey. They're just as absorbent as terry towels but without the bulkiness. The unique flat-weave design actually becomes more absorbent with each wash.
Please watch the video above to see the absorbency of our towels in action.
Orders
Unfortunately, we don't ship internationally at the moment.
Our orders are processed within 1-2 business days. During seasonal times
like Black Friday and Christmas, order processing can take up 5 business
days. We appreciate your patience while we prepare your order.
Standard shipping takes 2-5 business days or less depending on your exact location and available inventory.
Yes! We love partnering with like-minded businesses. Please click here.