We want you to be 100% satisfied with your Wetcat order. We offer a 30-day Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery, you can receive 100% refund on the order.
The 30-day Return & Exchange window begins from the day the item was received.
To be eligible for a return, goods must be unopened, unused, unwashed, undamaged and accompanied by proof of purchase.
To process your return, please send an email to returns@wetcatstore.com. Include your order number in the subject line, and let us know which items you'd like to send back!
We will provide the return instructions and where to send the returned goods. We strongly recommended getting proof of postage when returning goods in the event that a package gets lost.
Please note that customers are responsible for any shipping costs of returned items and we do not provide a refund for the shipping cost of the order.
When your returned item is received and inspected, you’ll receive a confirmation email, notifying you about the status of the refund.
If the refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.
